Where Basic Users typically have viewing rights for many (but not all) commands, and Team Leads have more, Admin Users will have management rights (add/edit/delete) across the board. They can manage Associates, Clients, Jobs, etc.. Admin Users should also be familiar with the tasks of the Basic User and Team Lead User and should consult the Basic User manual and the Team Lead User manual.
This manual starts with commands that the Team Lead users have some access to, but also points out the additional capabilities which Admin Users have.
Each SMMware client has their own URL with the form of http://company-name.smmware.com. This URL will be jointly chosen by you and SMMware support staff. Your instance of SMMware will look slightly different than the screenshots contained in this manual. Your company logo will appear in the header, and the color scheme will be customized.
Most commands do save directly from the editing screen. But some commands you’ll use do follow a two step process. In those cases, first there is a data entry screen with the fields you can fill out. Second, when you click ‘Next’, or ‘Delete’ to go to the Completion screen, the data is saved to or deleted from the database. If you leave the page prior to the Completion step, your changes/deletions will not be recorded in the database and will need to be re-done. Note that SMMware does not currently follow an ‘auto-save’ model.
Throughout the manual, note sections like this below, providing links to relevant YouTube videos:
Watch our YouTube video about QuickBooks Online Integration at https://youtu.be/iXBXYqo
(if this link is broken because we’ve posted a new version, go to our channel at https://www.youtube.com/SMMware to get to the new video)
To use SMMware, you will need the following:
Access to the Internet.
A web browser (Firefox, Chrome, and Safari are typical).
Cookies must be allowed (to maintain your login state).
Popup windows must be allowed (for help screens).
Mobile devices to have a minimum width of 750px in portrait mode.
Configuration, and The Settings Editor
When you first start your subscription, SMMware support staff can if you like work with you to configure your site. You may have worked with the Quick Start Guide, which addresses the minimum of necessary settings to get you up and running, or you may have used the full SMMware Configuration Questionnaire that provides you with a broad overview of SMMware’s configuration options.
Watch our YouTube video about the Settings Editor at https://youtu.be/7l7Nq_leX9k
There are a few configuration options that can only be set by SMMware staff, but there are many that you can manage yourself using the Settings Editor. It can be found by navigating to Admin->Settings. The help page for the Settings Editor is a great place to start in understanding what aspect of SMMware is affected by a given setting. But you are also always welcome to contact us with questions or for help.